Initiate your return requests seamlessly via this link.

Terms:

• Your return must reach us within 15 days from date of delivery/collection
• You must indicate your order number on the parcel (otherwise it will be indicated as 'lost)
• You may exchange for another item, or opt for store credits (no refunds will be made)
• We regret to inform you that we will strictly reject items with any stains (including make-up and deodorant stains) and/or pet fur 
• Due to hygiene purposes, socks and yoga mats cannot be returned or exchanged
• Returns are not valid for items bought on Sale, Clearance, pre-order and backorder
• For orders outside of Singapore and Malaysia, we only provide returns in the form of store credits

Steps to exchange

1) Click on this link to initiate a return request

2) Opt between choosing another product (of similar value) or store credits.

• If you'd like to exchange for something of a higher value (which would require an additional top up), please reach out to us separately via hello@anyaactive.com
• If you opted for another product (of lower value), the balance would be returned to you in the form of store credits

3) Ship the item(s) back via your own courier/tracked mailing.

For customers in Malaysia, there are 2 main options:

i) Head over to any of Ninja Van Drop Off Point and inform the staff to ship the parcel to Singapore (costs less than RM20 depending on the weight).

ii) Easyparcel (https://app.easyparcel.com/my/en/single/Malaysia-to-Singapore) -- it will cost about RM20.

If you require further assistance from us, do not hesitate to reach out to us via hello@anyaactive.com.