Shipping and Exchange

Singapore Shipping

  • We offer free shipping for orders above $40. There will be delivery fee of $5.00 for orders below $40 (exception: promotion).
  • We will mail out our parcels ONE working day after you have placed your order. We believe in speed and this is our commitment to you. You should receive your parcel within the next 3-4 working days from the date of order placed.
  • Tracking information will be sent to your e-mail once your parcel is shipped.

Malaysia Shipping

  • We offer free shipping for orders above $60. There will be delivery fee of $5.00 for orders below $60 (exception: promotion).
  • We will mail out our parcels ONE working day after you have placed your order. We believe in speed and this is our commitment to you. You should receive your parcel within the next 3-4 working days from the date of order placed.
  • Tracking information will be sent to your e-mail once your parcel is shipped.

Asia Shipping

  • We offer free shipping for orders above $150. There will be delivery fee of $20.00 for orders below $150.
  • Tracking information will be sent to your e-mail once your parcel is shipped.
  • Please note that additional taxes are to be borne by the buyer.

Rest of the World Shipping

  • We offer free shipping for orders above $200. There will be delivery fee of $25.00 for orders below $200.
  • Tracking information will be sent to your e-mail once your parcel is shipped.
  • Please note that additional taxes are to be borne by the buyer.


Returns and Exchanges

Conditions for exchanges/returns:

  • Item(s) must be returned within 14 days of receipt, in original condition with tags on.

  • We do not offer refunds at this point of time (only exchange).
  • We do not do exchange/returns on our yoga mats due to hygiene purposes.
  • If you wish to exchange for an item of higher price (than the original price of the bought item), a top-up to match the item is required. The top-up will be based on the original price, excluding any discount or promo-code.

  • Shipping fee of $3.00 is applicable. Postal fees (shipping) are to be borne by the customer unless we have sent out a defective or wrong order.
  • We do not accept exchange of apparels bought on pre-order, back-order, clearance, promotions, or final sale.
  • We do not accept exchange of apparels bought from third parties. Please refer to the website/location you have purchase from for the exchange. 

Steps for Exchanges:

1) Please email us at hello@anyaactive.com with the following:

  • Email address used to place the order
  • Order Number (if available)
  • Colour &  size of the item(s) you wish to return/exchange
  • Reason for the return 
  • Color and size of replacement pair (for exchange)

2) All returns/exchanges must be shipped via registered mail or any mail with tracking to our office address. We will not be responsible for any lost or misplaced mails.

If an EXCHANGE is chosen, your replacement product will be shipped to you
within 2 to 3 business days of processing your return.

Return address:
Attn: Anya Active
34 Upper Weld Road #02-01, Singapore 207391

 

We reserve the right to reject any returns/exchanges that doesn’t fulfill our returns policy.

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